In short
- All work is delivered electronically by email, download link or shared cloud folder.
- Timelines start once we have your advance and complete project files.
- Download links stay active for at least 30 days. We can re-send files for up to 12 months.
1. How we deliver
Drafts and Final Files are delivered electronically to the email address or shared folder agreed for your project. Physical delivery and shipping do not apply. Shipping charges are never added.
2. Timelines
The estimated timeline in your quote starts when we receive both the 50% advance and complete project materials. Some projects can be delivered in as little as 48 hours, depending on scope. Typical projects take a few working days per view. Animations and walkthroughs usually take 3–5 extra days. Rush delivery is available for a fee where our schedule allows. We will tell you promptly if a timeline changes.
3. Formats
Still images are usually delivered as high-resolution JPG or PNG. Animations are delivered as MP4. 360° tours are delivered as a hosted link or web package. Your quote confirms the exact formats and resolutions. Final Files are released after full payment.
4. Download links and re-delivery
Download links remain active for at least 30 days. We keep a copy of your Final Files for up to 12 months after delivery, so we can re-send them on request at no charge, unless you ask us to delete them sooner. If a delivery doesn't arrive, check your spam folder and then email privacy@uvlglobal.com. We will re-send it within one business day.
5. Delivery confirmation
Delivery is complete when we send the files or link to your project email or folder. Approval and acceptance follow our Client Service Agreement.